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Internal policy

Satisfaction guaranteed

Satisfaction Guaranteed Options:

  1. Money-Back Guarantee:

    • Offer a full or partial refund if the customer is dissatisfied with the service provided.

  2. Re-Cleaning Policy:

    • Provide a free re-cleaning service if the customer is not satisfied with the initial cleaning.

  3. Flexible Rescheduling:

    • Allow customers to reschedule appointments without penalty if necessary.

  4. Discounts or Coupons for Future Services:

    • Offer discounts or coupons for future cleanings as a gesture of goodwill for any inconvenience caused.

  5. Personalized Service:

    • Tailor cleaning services to meet individual customer needs and preferences.

  6. Customer Loyalty Program:

    • Implement a loyalty program where customers earn rewards or discounts based on the frequency of their bookings.

  7. Follow-Up Call:

    • Conduct a follow-up call or visit after each service to ensure customer satisfaction and address any concerns promptly.

  8. Service Guarantees:

    • Guarantee specific outcomes such as stain removal or odor elimination to instill confidence in the service quality.

Customer Expectations

Communication Channels:

  • Ensure clear communication channels are established for customers to reach out with inquiries, complaints, or feedback.

  • Provide multiple contact options such as phone, email, and online chat for convenience.

  1. Service Agreement:

    • Clearly outline the scope of services offered in the agreement including frequency, areas covered, and any special requests.

    • Provide transparency regarding pricing, billing cycles, and payment methods.

  2. Professionalism and Conduct:

    • Require all staff to maintain a professional demeanor at all times.

    • Emphasize respect for the customer's property and privacy during service.

  3. Quality Assurance:

    • Implement thorough quality checks after each service to ensure standards are met.

    • Offer a satisfaction guarantee policy where customers can request a re-cleaning if they are unsatisfied with the service.

  4. Timeliness:

    • Adhere to scheduled appointment times and notify customers promptly of any delays.

    • Provide flexibility in scheduling to accommodate customer preferences whenever possible.

  5. Handling of Complaints:

    • Establish a protocol for addressing customer complaints promptly and effectively.

    • Train staff on conflict resolution techniques and empower them to resolve issues on-site when feasible.

  6. Feedback Collection:

    • Encourage customers to provide feedback after each service.

    • Actively solicit feedback through surveys, reviews, or follow-up calls to continuously improve service quality.

  7. Safety and Security:

    • Prioritize the safety of both customers and staff by adhering to industry safety standards and regulations.

    • Conduct background checks and provide training for all employees to ensure trustworthiness and reliability.

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