Return policy
1. Returns
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, a refund will be processed to your original method of payment within 5-7 business days.
3. Exchanges
If you would like to exchange your item for a different product, please contact us within 30 days of the original purchase date. We will gladly assist you with the exchange process.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. If you are returning an item due to our error, please contact us for a prepaid return label.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately so we can resolve the issue promptly. We may request photos of the damaged or defective item for our records.
6. How to Initiate a Return
To initiate a return, please contact our customer service team at [customer service email] or [customer service phone number]. Please provide your order number and the reason for the return.
7. Non-Returnable Items
Some items are non-returnable, including gift cards and downloadable software products.
8. Restocking Fee
A restocking fee may apply to certain returns. We will notify you if a restocking fee will be deducted from your refund.
9. Refund Processing Time
Please allow 5-7 business days for your refund to be processed after we have received your returned item.
10. Contact Us
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us at [customer service email] or (587)-205-5101.